I think my betting habits are becoming a problem — what should I do?

First, recognising it takes courage and is a big step. Contact qr999 immediately via live chat or at support@qr999.bar — our support team will help you activate self-exclusion or use other tools. Also talk to a family member or someone you trust, and consider seeking professional help.

Safe & Informed Betting

qr999's commitment to responsible gaming
21+

Enjoy entertainment responsibly — qr999 is always by your side with deposit limits, self-exclusion, and 24/7 support to keep you safe.

Our Commitment

When gaming is entertainment, not a problem

qr999 believes online betting and casino gaming can be an enjoyable form of entertainment — when experienced consciously and in a controlled way. We are committed to providing players in Bangladesh with a safe, transparent, and responsible environment.

Responsible gaming is not just about tracking money — it means staying aware of your time, energy, and mental health. At qr999 we want to ensure that every experience on our platform remains positive and controlled.

On this page you will learn — how to set your own limits, which signs indicate a problem, and what tools and services qr999 offers to help you.

Important: qr999 is only for users aged 21 and above. Creating an account or playing games as a minor is strictly prohibited. If you suspect that a minor is using your account, contact our support immediately.

Protection Tools

qr999's safety features for you

We have built tools that give you full control over your own gaming habits.

Deposit Limits

Set a maximum on how much you can deposit per day, per week, or per month. Going beyond this limit is not possible, so there is no risk of going over your budget.

Self-Exclusion

If you feel gaming is getting out of control, you can close your account yourself for a set period or permanently. This can be activated through support.

Time-Out Feature

Take a temporary break — pause your account for anywhere from 24 hours to 30 days. During the break you cannot log in or place bets, but withdrawals remain available.

Betting History & Reports

Log in to your account at any time to view your complete betting history and transaction records. Having a full picture of your spending is the first step toward informed decisions.

Account Security

qr999 uses SSL encryption to keep your information secure. Do not share your account and keep your password private — especially from underage members of your household.

24/7 Support

If you have any issue at any time, contact us via live chat or email. Our support team is always ready to help in both Bengali and English.

Stay Informed

The core rules of safe betting

Responsible gaming means keeping entertainment in its place. Never use betting as a solution to financial problems. Follow the rules below:

Remember — winning and losing are both normal in casino and betting games. Repeatedly playing to recover lost money is a dangerous pattern. If you feel you have fallen into this cycle, seek help now.

Set a budget: Before playing, decide on a fixed amount that, if lost, will not affect your daily life.
Set a time limit: Fix a maximum duration for each session and stick to it.
Do not bet emotionally: Never place bets when you are angry, frustrated, or under the influence of alcohol.
Do not chase losses: Increasing your bets to "win back" money after a loss is the path to greater harm.
Do not bet with borrowed money: Never bet using borrowed funds or by drawing on your savings.
Take breaks: Rest between sessions and make a habit of taking longer breaks from time to time.
Talk to others: Let a family member or trusted friend know how much time and money you are spending on betting.
Play only for entertainment: Treating betting as a source of income is dangerous — it is entertainment, not a profession.

Warning Signs

How do you know when you need help?

If you notice the following signs in yourself or someone close to you, it is important to act quickly.

Spending beyond your limits

You are spending more than your set budget and finding it hard to stop — this is the first warning sign.

Pulling away from family and work

Time with family, friends, or at work is being cut short because of betting — this points to a serious problem.

Lying or hiding

You are lying to or hiding things from family or friends about your betting — this is a common behaviour associated with addiction.

Stress and anxiety

Feeling restless when you cannot bet, or finding that losses are affecting your mental health — these are signals that you need help.

How to do it

How to use the protection tools

Log in to qr999

Access your account and go to Account Settings.

Responsible Gaming section

Find the "Responsible Gaming" option in Settings.

Set a limit or a break

Choose a deposit limit, time-out, or self-exclusion and confirm.

Contact support

For any questions, chat live or email [email protected].

Remember: Once self-exclusion is active, it cannot be lifted before the set period ends. This is intentional by design, so that decisions are not reversed in an emotional moment. If a deposit limit is increased, it may take some time to come into effect.

Protecting Minors

Keeping children and young people safe

qr999 strictly enforces a 21+ age policy. Minors creating an account or using the platform in any way is strictly prohibited.

If there are children or teenagers in your home, take the following steps:

Use a password lock on your device so children cannot access your account.
Always log out after each session — especially on shared devices.
Never share your password or payment details with children.
If you find that a minor has used your account, notify [email protected] immediately.
Avoid using betting apps or websites in front of children — it can make it seem normal to them.

To protect minors, we strictly follow our account verification process. We reserve the right to temporarily suspend an account if suspicious account activity is detected.

FAQ

Questions about responsible gaming

After logging in to qr999, go to Account Settings and set a deposit limit from the "Responsible Gaming" section. You can set daily, weekly, or monthly limits. Reducing a limit takes effect immediately; increasing a limit may require a waiting period.

Self-exclusion is a tool that lets you block your own access to qr999. You can do this for a set period (such as 1 month or 6 months) or permanently. During exclusion, login and betting are completely disabled, but you can still withdraw your existing balance. It cannot be lifted before the set period ends.

A time-out is a temporary break — from 24 hours up to 30 days. It is suitable for a short pause. Self-exclusion is longer-term and more serious — it can last from 1 month to permanent, and once active it cannot be changed before the period ends. If the problem feels serious, self-exclusion is the better choice.

No. qr999 is only for users aged 21 and above. Creating an account or playing games below this age is strictly prohibited. If an underage user's account is identified, it will be closed immediately and a process to return the deposited funds will begin.

First, recognising it takes courage and is a big step. Contact qr999 immediately via live chat or at [email protected] — our support team will help you activate self-exclusion or use other tools. Also talk to a family member or someone you trust, and consider seeking professional help.

Yes. While logging in and betting are not possible during self-exclusion, you can still withdraw your existing account balance. Contact our support team for assistance — they will help you complete the withdrawal via bKash, Nagad, Rocket, or Upay.

Need help?
We are always here for you

qr999's 24/7 support team is ready to answer any of your questions in Bengali.

qr999's commitment to responsible gaming 21+