qr999's Privacy Policy

1. Introduction

qr999 (referred to below as "we", "us", or "the platform") provides a safe, reliable, and transparent online entertainment service for players in Bangladesh. We believe that protecting your personal information is a fundamental right and the foundation of our service. This privacy policy will tell you what types of information are collected about you when you use the qr999 website and services, why that information is collected, how it is stored and kept secure, and what rights you have.

This policy applies to the website https://qr999.bar. By continuing to use our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any term, please contact us at [email protected] before using our services.

2. What Information We Collect

qr999 may collect the following types of information in order to provide services, manage accounts, and ensure security:

2.1 Information You Provide Directly

When you create an account or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification — services are available to users 21+ only)
• Mobile number and email address
• Preferred payment method details (bKash, Nagad, Rocket, Upay)
• Transaction details and transaction history
• Support chat messages and email conversations

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identity (device ID, operating system)
• Browser type and version
• Which pages were visited on the site and how long was spent on them
• Referral source (where you came from before reaching our site)
• Cookie and session data (details in section 6)

2.3 Identity Verification Information

To ensure security and responsible gaming, particularly during large withdrawals or account verification, we may collect identity document information (such as a national ID number). This information is kept highly secure and is used solely for the verification process.

3. Purpose of Data Use

qr999 uses the information collected for the following purposes:

3.1 Service Delivery and Management

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay)
• Providing bonuses, cashback, and VIP rewards
• Displaying gaming history and balance information
• Providing customer support — via 24/7 live chat and email

3.2 Security and Protection

• Preventing fraud, money laundering, and other illegal activities
• Preventing the creation of multiple accounts
• Ensuring age verification (for users 21+ only)
• Identifying and preventing cybersecurity threats

3.3 Service Improvement

• Improving platform performance and user experience
• Planning the addition of new games and features
• Resolving technical issues and maintaining the service

3.4 Communication

• Sending important service updates, security alerts, and account notifications
• Providing responsible gaming information and support
• Sending promotional notifications with your consent

4. Sharing Information with Third Parties

qr999 does not sell your personal information. However, information may be shared with trusted partners in certain circumstances:

4.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay in order to complete your deposit and withdrawal transactions. These organisations operate under their own privacy policies.

4.2 Technology Service Providers

Game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming) and technology infrastructure services may receive limited information necessary to deliver the service.

4.3 Legal Obligations

Information may be disclosed to authorities to meet legal requirements or comply with court orders. In such cases we always disclose only the minimum information necessary.

4.4 Changes to the Organisation

If a significant change occurs to qr999's business structure (merger, acquisition), user information may be transferred to the new authority. You will be notified in advance in such cases.

5. Data Storage and Security

5.1 Retention Period

Your information is retained for as long as your account is active and for as long as is necessary to provide the service. Even after an account is closed, some information may be retained for a set period for legal and regulatory reasons.

5.2 Security Measures

qr999 applies several technical and administrative security measures to keep your information secure:

• SSL/TLS Encryption: All data transmission between the website and servers is encrypted.
• Secure Database: Personal information is stored in an encrypted database.
• Access Controls: Only authorised staff have access to the information they need.
• Regular Security Audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Two-Factor Verification: An additional verification layer applies for account security.

5.3 User Responsibilities

You also have responsibilities in keeping your account secure. Keep your password strong, do not share it with anyone, and log out properly at the end of a login session. If you suspect unauthorised access, notify us immediately at [email protected].

6. Cookie Policy

The qr999 website uses cookies to improve your experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and the basic functionality of the service.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To understand how users interact with the site and to improve the experience.
• Security Cookies: To detect and prevent fraudulent activity.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some important platform features to not work properly, such as maintaining login sessions.

7. Your Data Rights

As a qr999 user, you have the following rights over your own information:

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will generally respond to your request within a reasonable time.

8. Protection of Minors

qr999 services are for users aged 21 and above only. We do not knowingly collect or process the personal information of anyone under the age of 21.

If we are informed or become aware that a minor has registered on our platform, we will immediately close that account and delete the information collected. Parents or guardians with concerns about this can contact us at [email protected].

9. Policy Changes and Updates

qr999 may update this privacy policy from time to time. Changes may be made to the policy due to service improvements, legal changes, or the adoption of new technology.

For any significant changes, we will notify you by email or via a notification on the platform. Continued use of the service after an update will be considered acceptance of the revised policy. We therefore recommend that you visit this page regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is able to assist in both Bengali and English.

To learn more about our services, visit the About Us page, or read about safe gaming on the Responsible Gaming page. The FAQ page may also be helpful for any questions you have.